Help Centre

Quality Control

Customer satisfaction is our #1 priority

This is achieved through adopting a robust quality control procedure which is followed by everyone across all our sales and distribution centres.

  • We have systems in place to ensure that items we dispatch from our distribution centres to our valued clients are the best they can possibly be.
  • Our chairs are regularly maintained, refurbished and resprayed in our own in-house facility.
  • All our LPG and electrical appliances are fully gas and PAT tested by trained professionals prior to dispatch.
  • Our fleet of trucks is constantly being invested in to ensure efficiency and reliability.
  • Our tableware items are washed using state-of-the-art, energy efficient industrial washing machines using water softeners for a perfect finish.
  • The relevant personnel undergo relevant & ongoing professional development training according to their area of responsibility within the organisation.
  • All equipment is quality checked and counted for accuracy prior to dispatch.
  • All our cutlery is hygienically packed and reliably counted prior to dispatch.


In short, we aim to get it right first time, every time. And, on the rare occasion that an issue arises (we are human, after all), we commit to handling this with efficiency and professionalism.