Help Centre

General FAQs

Check out our general FAQs about our company below, which will hopefully assist you. If you can’t find the answer you need, don’t hesitate to contact one of our sales team members.

Q: What experience do you have in this sector?
A: Our team has a wealth of experience in working in this sector, and we have the pleasure of working alongside some of the most prestigious national and international events across the UK each year. Event Hire UK is also part of the wider eventhireGroup – a group of award-winning companies operating across the UK live events sector. This provides our clients with a huge depth of offering, and unrivalled expertise.

Q: Who do you hire to?
A: We hire to the whole range of clients, from high-profile international events, through to private hires for members of the public. Whatever your requirements, we can help!

Q: What types of events do you supply?
A: Quite literally, almost anything and everything!

Q: Where are you based?
A: We have sales and distribution centres across the UK. This regional presence helps to ensure that you receive all the benefits of hiring with a national company, whilst enjoying a local service. It also enables us to minimise the carbon impact of our operations.

Q: Which areas do you service?
A: Our transport teams operate across the UK mainland.

Q: Do you ever sell your equipment?
A: No, we only hire equipment.

Q: How many products do you have available?
A: We have over 650 different product lines, and a total of around 3 million items available to hire. Our range includes event furniture, catering equipment, tableware, refrigeration and much more – in fact, anything you could possibly want to help you create a temporary event, whatever and wherever it is!

Q: How do you ensure the quality and cleanliness of your hire items?
A: Our equipment is regularly maintained in between hires. After all, regularly getting sent out for use at events means that chairs get scratched, and fridges get dented, for example. We have our own in-house refurbishment facility, meaning that our equipment is sent to you in great condition.

Q: Do your powered items come with an operating guide?
A: All our powered items come with an operating and safety guide. You can even view and/or download this in advance if you so wish via our website.

Q: Are your powered appliances tested?
A: Yes, our electrical products are regularly PAT tested, and our LPG powered products are LPG tested, ensuring that they are in good & safe working condition.

Q: Can I view items before hiring?
A: Our sales teams will welcome visits from customers, at a mutually convenient time, arranged in advance.

Q: Do you offer delivery and setup services?
A: Yes, we do, depending upon a number of factors such as the location, time of year and available resource. More information about this set-up service is available in this help centre.

Q: Can I put my company logo onto the front of your furniture when I hire it?
A: If you do decide to add your branding to an item, we would advise you to use a low tack vinyl or foamex board. Anything different to this could result in the item being damaged when the branding is removed, in which case you would be charged the replacement fee for the item. Please also ensure that your branding is removed prior to the item being returned to us, otherwise a branding removal fee may be charged.

Q: Can I speak to someone in person?
A: Of course! Our team is always happy to help. Why not visit our help centre first, as this provides you with a comprehensive resource and will answer most, if not all, of your questions. And, if not, simply give us a call.

Q: Are you on social media?
A: Yes, we are active on all the major social media channels, so do drop us a like, follow or comment at any time! Social media is also a great way to keep up to date with our news, and also get inspired from seeing what other clients have been up to!