Help Centre


Trade account customers: Place your order via email or over the phone directly with your account manager or with one of our sales team members.

Non-trade account customers: Place your order via our secure website checkout, or over the phone with one of our sales team members if you need additional help.

Whatever equipment you need, it is important to place your order as far in advance as possible, especially if you need it for the peak event seasons of the Summer and Christmas. If you leave it until the last minute, you run the risk of either the equipment not being available, or transport slots being fully booked.

Also, we are usually unable to accept orders placed at 5pm on Fridays, for delivery the following Monday.

If you are ordering well in advance, we are flexible enough to work with you should there be any alterations or last minute minor changes to your order. Additions are welcomed based on availability. Small deletions prior to delivery can also usually be accommodated. We do reserve the right to charge a premium for orders received less than 7 days prior to an event.

If you need any more help or assistance on this, please visit our FAQs below, or speak to one of our team members.

Q: How do I place an order?
A: Our website is the most convenient and secure way of placing an order for non-trade account customers.

Q: How can I receive a quote for my event?
A: Our website is able to provide you with all the information you need.

Q. How far in advance do I need to place my order?
A. Please order as early as possible in advance of your event, especially for the busy Summer and Christmas periods. We reserve the right to add a premium for orders received less than 7 days prior to any event.

Q: Do you have a minimum order value?
A: No, we do not have a minimum order value.