Help Centre


Our pricing structure is simple and transparent.

Equipment hire + Slight damage waiver fee* + Return dirty fee* + Refundable deposit + Transport* + VAT

*where applicable

Equipment Hire

1-3 Day Rate
This is the minimum period for which you are able to hire our equipment. This 72-hour period is designed to provide you with a delivery day, the day of your event and collection the following day. Weekends (including longer Bank Holiday periods) are still charged at this rate.

 4-7 days (Week Rate)
When equipment is required for a slightly longer duration, between 4 and 7 days.

8-31 days (Month Rate)
When equipment is required for an extended period, between 8 and 30 days.

Long Term Hire
We offer preferential long term hire rates for requirements that exceed the above. Please contact one of our sales team members to discuss your specific requirements.

Slight Damage Waiver Fee

Our slight damage waiver fee applies to some of our items, and this covers you against standard wear and tear during your hire contract. On items where this applies, it is not optional. The fee is currently 2.5% of the value of the item’s hire price. Please note that this does not cover you against loss or irreparable damage.

Return Dirty Fee

On certain items such as tableware, for instance, you are able to choose to return your items in an unwashed condition. For this, we will charge you the return dirty fee, which is currently 20% of the value of the item’s hire price.

Refundable Deposit

Based on the value of your equipment hire, if you do not have a trade account with us, you need to pay a refundable deposit. This is to ensure that you return the equipment in the same quantity and condition that you received it


We operate a competitively-priced nationwide transport service, the cost of which is dependent upon the postcode of your delivery / collection location. You can avoid paying for our transport service by choosing self-collection & return. Find out more information on this in our help centre.

If you need any more help or assistance on this, please visit our FAQs below, or speak to one of our team members.

Q. How does your pricing work?
A. Our pricing is based on the length of time you need the equipment for. We offer our 1-3 Day Rate, Week Rate (4-7 days) and Month Rate (8-31 days). Long term hire is available upon request.

Q: Is there a minimum hire period?
A: Yes, our minimum hire period is 1-3 days.

Q: What about a Friday to Monday hire, over a weekend?
A: Weekends (including bank holiday weekends) are charged at the 1-3 Day Rate. The same is true for longer periods such as Christmas, for example, where we are closed for a longer period. If we are not open, and you are unable to return your equipment, then you would still be charged the 1-3 Day Rate.

Q: Are there any additional fees I should be aware of?
A: There are some extras which apply to certain items, such as our slight damage waiver on furniture, and our optional return dirty service on tableware and catering equipment, for instance. All of these extras are clearly displayed as you move through the ordering process.

Q: What is the ‘slight damage waiver’?
A: We charge a slight damage waiver fee, which means that if your hire equipment gets damaged due to normal wear and tear, you won’t be liable for the replacement cost. It is currently set at 2.5% of the value of the hire equipment. Please note that this does NOT override any replacement costs that you would be liable for should you break the hire equipment beyond repair.

Q: What is the ‘return dirty fee’?
A: The return dirty fee is an optional extra that you can add on to your order, enabling you to return your items dirty, such as tableware and/or catering equipment, for instance. This is particularly useful if you don’t have access to washing up facilities on site, or simply want to save yourself a job! This is currently set at 20% of the value of the hire equipment.

Q: Do I have to pay a deposit?
A: Yes, for non-trade account customers, a refundable deposit is always payable, depending upon the value of the equipment hire that you have selected. Assuming everything is returned to us in the same quantity and condition that you received it, then this deposit payment is returned to the original source of the funds, at the end of the hire period.

Q: Do you offer charity discounts?
A: We have worked with many charities over the years and, whilst we don’t guarantee discounts to charities, our sales team will consider requests and will help if at all possible, depending upon the time of year, stock availability and other factors.

Q: Can I pay cash to avoid paying VAT?
A: No. VAT at the prevailing rate of 20% is payable on all orders. Even if you are based outside the UK and coming to an event within the UK, you will still need to pay VAT. This is because we provide a UK-based service. This is in line with HMRC guidelines.

Q: Do you offer any packages or discounts for large orders?
A: For large quantity orders, please speak to a member of our sales team.