We understand that sometimes, plans change due to unforeseen circumstances, and so it’s important that read our changes & cancellations information below.
We operate a transparent cancellation policy for non-trade account customers, in line with our Terms & Conditions.
Please ensure, therefore, that you have read and understood our Terms & Conditions prior to placing your order.
All cancellations must be confirmed in writing. In the event of a cancellation, the following charges will apply.
28 days or more prior to delivery – You are liable for a minimum £25 cancellation fee.
Up to 27 days prior to delivery – You are liable to pay 20% of the total hire cost.
Up to 14 days prior to delivery – You are liable to pay 35% of the total hire cost.
Up to 7 days prior to delivery – You are liable to pay 50% of the total hire cost.
Up to 72 hours prior to delivery – You are liable to pay the total hire cost.
If you need any more help or assistance on this, please visit our FAQs below, or speak to one of our team members.
Q: Can I make changes to my order after it has been placed?
A. Additions are welcome, based on availability. Small deletions prior to delivery can also usually be accommodated.
Q: Is there a deadline for making changes to my order?
A: Officially, no – we’ll always do our best to accommodate small changes in the lead up to your event. However, bear in mind that during peak season, this is not always possible, due to high demand.
Q: How do I cancel my order?
A: You must inform us of your cancellation in writing – you can do this by emailing the sales team member you have been liaising with, or by sending your message via the e-form on our contact page.
Q: How will I know if my order change or cancellation has been processed?
A: We will confirm your cancellation by email, along with next-step instructions.
Q: Can I postpone my order instead of cancelling?
A: Please speak to one of our sales team members about this.
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