Help Centre

After use, items such as tableware, catering equipment and others need to be returned to us in the same clean condition that they arrived with you. We realise, however, that sometimes there are no washing up facilities on site, or you simply want to save yourself a job! If this is the case, then we can take care of your washing up for you.

If you want to use this service, simply select the on-page return dirty service option. The cost of this service is currently 20% of the value of the hire equipment to be washed. Should you return the items in an unwashed condition but didn’t select the return dirty service upon order, then you will still be charged the 20% fee. For non-trade account customers, this will be deducted from your refundable deposit.

If you need any more help or assistance on this, please visit our FAQs below, or speak to one of our team members.

Q: What do you mean by return-dirty service?
A: This is a service we offer for certain products, whereby you can return them to us in an unwashed condition, and we will charge you a cleaning fee for doing so.

Q: To which products does the return-dirty service apply?
A: It generally applies to tableware, food & drink serving equipment and other catering equipment.

Q: How can I opt for the return-dirty service?
A: You can select this service during your product selection process.

Q: What is the charge for the return-dirty service?
A: This is currently 20% of the value of the equipment that requires cleaning.

Q: How should I prepare the equipment for return if I use the return-dirty service?
A: Regardless of whether you are returning it dirty or clean, all equipment should be returned in the boxes / crates that they arrived in.

Q: Can I decide to use the return-dirty service after the event?
A: No, this is something that you need to select in advance.

Q: How does the return-dirty service affect my refundable deposit?
A: This doesn’t affect the value of your refundable deposit, being as this is based solely on the value of the equipment hire you have selected. However, should you return your items in an unwashed condition and didn’t select the return dirty service, then the 20% fee will be deducted from the value of your refundable deposit.