Help Centre

We offer a competitively-priced nationwide transport service from our regional sales & distribution centres. Our transport service is priced based upon the postcode location of your delivery / collection location. Typically, the closer your location to one of our sales & distribution centres, the cheaper your transport charge is likely to be, and vice versa. We do offer a transport calculator on our website as well as during the checkout process where you can view the standard charges based on your UK postcode location.

We operate our own fleet of trucks, driven by our own drivers. As a result, we provide an accurate, reliable, friendly and professional service. We are also constantly investing in our fleet to ensure we can provide the most efficient service to our clients across the UK.

Standard charges apply if delivery and/or collection;

Requires a single vehicle only;

AND

Takes place between 8am and 5pm Monday to Friday, excluding Bank Holidays;

AND

Is to / from a single, ground floor location.

Any requirement that differs from the above – such as weekend, bank holiday, specific timing requirements, multiple vehicle requirements or non-single floor ground drop-offs and collections, for instance – will incur an additional cost. Please discuss this in advance of placing your order with one of our sales team members.

A signature must be obtained on both delivery AND collection.  Failed delivery and collection attempts will be charged at current rates.

Once you have signed for your equipment, then it is your responsibility, as per our Terms & Conditions. Please wear the correct safety equipment when handling goods.  Be considerate when lifting heavy items.

Upon collection, make sure your items are properly stacked and accessible to our team, at the same single access point where delivery took place.

If you need any more help or assistance on this, please visit our FAQs below, or speak to one of our team members.

Q. Is there a charge for using your transport service?
A. Yes, there is, in addition to the price you pay for your equipment hire. The price is normally determined by the postcode location where you require delivery and/or collection, in relation to our nearest regional sales & distribution centre.

Q: How do I know what the transport charge will be?
A: You’ll find our transport calculator is readily available throughout our website. Simply enter your postcode location and the transport service price will be generated for you. This assumes standard delivery / collection, as well as only 1 vehicle being used for this purpose. Anything other than this will incur additional charges.

Q: Does VAT get charged on your transport fees?
A: Yes, at the current prevailing rate of VAT.

Q: What do you mean by ‘standard’ delivery and collection?
A: Standard delivery and collection means a single vehicle, delivering to and from a single, ground floor point, Monday to Friday (excluding bank holidays), between the hours of 8am – 5pm.

Q: How can I let you know about any extra information that I think might be useful for your drivers?
A: Together with your order confirmation, you will be sent a transport declaration that you should complete as accurately as possible with your requirements, in advance of contract start date.

Q: How do I schedule delivery for the equipment I’ve hired?
A: During the checkout process, simply choose the option to use our transport service, enter your postcode and the transport charges will be added to your online basket.

Q: Can I change my delivery date after it has been scheduled?
A: Yes, you can, and this is normally possible, assuming that we have the capacity to be able to accommodate your request. Demand is high for our transport service, especially at peak times of the year, and slots get filled up fast.

Q: Do I need to be present for the delivery and collection of the equipment?
A: A responsible person over the age of 18yrs needs to be present for delivery and/or collection, whether that is the person who placed the order, or a designated alternative. This person should also ensure that their phone is on, in case our driver needs to make contact in regard to timings or access.

Q: Can you give me any idea about the timeslot when I expect delivery?
A: If you want an idea of when delivery and/or collection will take place, you can call us the afternoon prior, and we will be able to give you an idea, based on the planned transport routings. Of course, this is always subject to change, due to traffic issues and other unforeseen problems.

Q: For access purposes, when will you be able to provide me with details of the delivery vehicle registration, driver name, and other specific information such as this?
A: Again, we should be in a position to provide you with this the day before.

Q: What about parking fines?
A: If you have made us aware of parking restrictions, then we are liable for parking fines. However, if you have not made us aware, then you will be liable to pay any parking fines incurred.

Q: What should I do to prepare for the delivery?
A: Make sure that the area where we are unloading is easily accessible and free of debris. And likewise, the same applies when it comes to collection.

Q. What type of service can I expect when the delivery takes place?
A. Our friendly crews will neatly stack all ordered items in a mutually convenient ground floor location, check through the order with you, and then ask you to sign a delivery note. Please feel free to highlight any discrepancies at this point so that we can deal with them quickly and efficiently. Special containers are provided for china, glassware and cutlery etc, to ensure that you receive your items undamaged, sparkling clean and table ready. Please make sure that all the equipment is returned to us in these same boxes, otherwise you may be liable to pay the replacement fee.

Q: What should I do if the equipment arrives damaged or is not working?
A: Please check your items upon arrival. If you spot any damage, then please notify your driver, who will reference this on the delivery note. If you find that you have received a faulty appliance, for instance, please contact a member of our team immediately upon discovering the fault. Of course, we endeavour to resolve any issues in a timely and efficient manner.

Q: Can you position the equipment around my venue for me when you deliver it?
A: We do offer a supply and set-up service. This needs to be arranged in advance with a member of our team, and will incur an additional charge. For more information, please visit our dedicated section in our help centre.

Q: Can I collect the equipment myself from one of your distribution centres?
A: We also offer a self-collect and return service if you want to arrange the transport yourself. For more information, please visit our dedicated section in our help centre.

Q: Can you offer same-day or next-day delivery requests?
We are occasionally able to accommodate same day and next day delivery requests, although leaving it this late to order is not advisable due to stock availability. However, please contact us, as we will always endeavour to meet your request, if possible.

Q. What is my responsibility for equipment return?
A. On collection, tables and chairs should be folded or stacked. China, glass and cutlery should be cleaned and packed in their respective containers – glasses should be upside down in their crates. Linen should be dry and placed in bags provided. Any LPG appliances should be disconnected (following instructions in the operating & safety guides). Large cooking equipment should be free from food debris. Water boilers and urns should be emptied (following instructions in the operating & safety guides).