“Five gold stars”
In these days of customer reviews and ratings, all companies worth their salt are trying to achieve 5 star ratings. Never before have customers relied so heavily on other customers’ reviews, whether it is when you are booking a holiday, booking a hotel, buying a new car or, in this case, hiring event equipment.
Star ratings and reviews are the new ‘word of mouth’ advertising. Traditionally, the old adage of ‘good news travels fast, bad news travels faster’ applied and this is still true today. However, rather than just communicating a great or poor buying experience with a company between their friends on a phone call, text or email, it is now really easy to communicate direct with the company, and make it available for everyone to see.
Proactive companies will feature product reviews on their website, be actively wanting to customers to rate their service on Google, Facebook and others, and will also be keen to find out what their customers thought of their service by proactively contacting them. Again, forward thinking companies value any feedback, whether positive or negative – positive feedback because, well, everyone likes a pat on the back now and again, and negative feedback because we’re all human, and this helps us improve for the future.
Event Hire UK enables customers to interact with us on a variety of platforms, including social media, Google and also with links to online customer feedback forms which are sent out to clients after each and every hire. We value all feedback – after all, clients are the lifeblood of any business.
If you need to Christmas Party Equipment Hire, hire furniture this Christmas and New Year, catering equipment, crockery, cutlery or glassware for your upcoming event, don’t hesitate to contact Event Hire UK – we will provide you with a 5 star service, helping you to produce magical events with a minimum of hassle.
Contact our expert sales team today.
